JClothier Apparel
Privacy
Policy
Your personal information is part of the trust you place in JClothier. This policy explains the information we may collect, why we use it and how we handle it.
Your information should be treated with care.
JClothier Apparel collects and uses personal information where it is necessary to provide our products and services, communicate with customers, operate our website and manage our business.
This policy applies to information collected through our website and information provided to JClothier in connection with enquiries, consultations, orders, appointments, training and customer accounts.
Information We Collect
The information needed to serve you.
The information we collect depends on how you interact with JClothier and which services you use.
Identity & Contact
Your name, email address, telephone number, country, delivery information and other contact details you provide to us.
Orders & Measurements
Information connected with your orders, garment requirements, measurements, fittings, appointments and related customer service history.
Enquiries & Applications
Information you provide when booking a consultation, making an enquiry, contacting us or applying for a JClothier training programme.
Account Information
Information associated with a customer account, including the details necessary to provide access to order and garment progress information.
How We Use Information
Used to provide and improve your JClothier experience.
Process and manage orders
Provide custom-made services
Manage measurements and fittings
Arrange appointments and consultations
Communicate about orders and services
Arrange delivery and collection
Manage training applications and enrolments
Provide customer account and order tracking features
Respond to enquiries and support requests
Maintain business and transaction records
Improve our website and customer experience
Protect our website, customers and business
Measurements
Your measurements help us create for you.
For custom-made services, JClothier may collect and retain garment and body measurements required to design, produce, fit and update your garments.
Measurement records may also help us provide continuity when you return for future JClothier orders.
Details that help us
make it yours.
Measurements and order information are used in connection with the services you request from JClothier.
Payments
Payment records without storing your card number.
JClothier currently accepts payments primarily by bank transfer. We may maintain information about payments made towards an order, such as the amount, payment status, date and transaction reference, for business and record-keeping purposes.
JClothier does not need to collect or store your payment card number when you pay us by bank transfer.
Customer Accounts
Your account connects you with your orders.
Where customer account features are available, we may use your account information to authenticate you and provide access to information associated with your JClothier relationship.
This may include your orders and customer- visible progress updates, including photographs or notes added to show the progress of a garment.
Customers are responsible for keeping their account credentials confidential and should contact us if they believe their account has been accessed without permission.
Customer Photography
We ask before using identifiable customer photographs for promotion.
JClothier may photograph garments and completed work. Where promotional material identifies or features a customer, we will seek the customer's permission before using that material on our website, social media or other promotional channels.
Photographs added privately to an order to show garment progress may instead be used to provide the customer with the order-tracking service.
Marketing Communications
Stay connected on your terms.
JClothier may send promotional communications about our collections, services, training or other relevant updates where we have an appropriate basis to do so.
You can ask us to stop sending promotional communications to you. Service messages necessary for an active order, appointment, application or customer account are separate from promotional marketing.
Fashion updates,
when you want them.
You may contact us if you no longer wish to receive promotional communications.
Cookies & Analytics
Understanding how our website is used.
Our website may use cookies and similar technologies that are necessary for website functionality, security, customer accounts and preferences.
Analytics
Analytics tools may be used to help us understand website traffic, interactions and performance so that we can improve the website and customer experience.
Advertising
Advertising technologies, including services associated with platforms such as Google or Meta, may be used to measure campaigns and understand the effectiveness of our advertising.
Where applicable, cookie and tracking technologies should be operated in accordance with the choices and controls made available to website visitors.
Sharing Information
Information may be shared where needed to provide our services.
JClothier may use trusted service providers where necessary to operate our website, maintain our systems, communicate with customers, store information, provide analytics or advertising services, and arrange delivery.
We may also disclose information where required by applicable law, regulation, legal process or a lawful request from an appropriate authority.
JClothier does not sell customer personal information as a product.
Security
Protecting your information.
We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet or electronic storage system can be guaranteed to be completely secure, so customers should also take appropriate care with account credentials and communications.
Retention
Kept only as needed.
Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal or regulatory obligations.
Your Information
Questions or requests about your personal information?
Depending on applicable law and the circumstances, you may have rights relating to your personal information, including requesting access or correction, objecting to or restricting certain uses, withdrawing consent where processing relies on consent, or requesting deletion where applicable.
Some information may need to be retained where JClothier has a legal, regulatory or legitimate record-keeping requirement.
Privacy RequestChanges to this policy
We may update this Privacy Policy as our services, website or legal requirements change. The current version will be published on this page.
Privacy at JClothier
Your information.
Your trust.
If you have a question about how JClothier handles your personal information, contact us and we will review your request.
Contact About Privacy