Terms &
Conditions

Custom-made garments are created specifically for the individual customer based on the agreed design, measurements, fabric, detailing and other requirements.

Once work has started on a custom-made order, the order cannot be cancelled.

Customers are responsible for providing accurate measurements and relevant information where measurements are supplied remotely or without being taken directly by JClothier.

Production timelines may vary depending on the complexity of the garment, fabric availability, fittings, alterations and other requirements of the individual order.

A deposit may be required before work begins on an order. Any deposit paid towards an order is non-refundable.

The payment requirements and outstanding balance for an order will be communicated to the customer as part of the ordering process.

Where an outstanding balance remains, JClothier may require payment in accordance with the agreed payment arrangement before an order is released, collected or dispatched.

Because custom-made garments are produced specifically for an individual customer, completed custom-made pieces cannot ordinarily be returned or exchanged simply because the customer has changed their mind.

This does not exclude any rights or remedies that a customer may have under applicable Nigerian consumer protection law where goods are defective, do not conform to the agreed specification, or where another statutory remedy applies.

If you believe there is a problem with your completed garment, please contact JClothier promptly so the matter can be reviewed.

Eligible ready-to-wear items may be returned within 3 days of receipt.

Returned items should be unworn, unused and returned in their original condition, except where the return concerns a defect or another right provided by applicable law.

Customers should contact JClothier as soon as possible within the return period before arranging a return.

Nothing in this policy is intended to remove any consumer rights that apply under Nigerian law.

Fittings form an important part of the custom-made process and allow the garment to be reviewed and adjusted as necessary.

Once a customer has approved a fitting, design or agreed stage of work, subsequent changes requested by the customer may attract additional charges.

Where an additional charge applies, JClothier will communicate the relevant change and cost to the customer.

Customers are expected to arrange collection or delivery of completed orders within a reasonable period after being notified that their order is ready.

Where an order remains uncollected and the full payment has not been completed, additional fees may apply.

Where the order has been paid for in full, no additional late-collection fee will be charged under this policy.